Refund policy
Return & Refund Policy
We want you to love your purchase!
Eligible Returns
We accept returns on eligible items within 14 days of delivery.
To qualify for a return, items must be:
- Unworn and unused
- In their original condition
- With all original tags and packaging
Non-Returnable Items
The following items are final sale unless they arrive damaged or incorrect:
- Jewelry
- Hair accessories
- Beauty & personal care products
- Intimates
- Swimwear
- Clearance items
- Gift cards
- Personalized items
*Important*
Because we work with multiple fulfillment partners, return instructions and return addresses vary by item.
Please do not send your item back without contacting us first.
Email us at:
kambridsunshine@hotmail.com
We’ll provide the correct return instructions based on your order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging (if applicable)
We’ll work quickly to make it right.
Refunds
Once your return has been received and inspected, we’ll notify you of the approval status.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card company to process the refund.
Shipping charges are non-refundable unless the error was ours.